Helpdesk:  AftershokzTITANIUM

My headphones won’t turn on.

Confirm that you are pressing and holding the volume+ button, which acts as the power button on Titanium, for 3-5 seconds. Audrey will say “Welcome to Trekz Titanium.”

If you continue to be unable to power on your headphones, and you're still within two years since purchase, please file a warranty claim here.

 

 

My headphones won’t enter pairing mode.

Confirm that you are beginning with your headphones powered off, and then pressing and holding the volume+ button for 5-7seconds. Audrey will say “Welcome to Trekz Titanium.” Continue holding the volume+ button. Audrey will say “Pairing” and the LED will flash red and blue, signaling pairing mode.

 

 

My headphones aren’t charging.

Test the headphones with an alternate micro USB. If the headphones continue to not charge, and you're still within two years since purchase, file a warranty claim here.  

 

 

My headphones aren’t lasting 6 hours.

All of our products are covered by a two-year warranty. Please file a warranty claim here

 

 

My headphones turn themselves off without being prompted.

All of our products are covered by a two-year warranty. Please file a warranty claim here

 

 

My headphones won’t pair to my device.

Most connectivity problems are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

 

 

 

My headphones keep disconnecting from my devices.

All of our products come with a two-year warranty. Please file a warranty claim here

 

 

My headphones only have sound on one side.

Please check your accessibility settings (settings - general - accessibility) to ensure the volume is equally balanced between both left and right sides.

If this does not resolve the issue, and you're within two years since purchase, please file a warranty claim here. 

 

My headphones sound staticy.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If this does not resolve the issue, and you're within two years since purchase, please file a warranty claim here

 

 

My headphones cut in and out.

A manual reset can help resolve some sound quality issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If this does not resolve the issue, please file a warranty claim here

 

My transducer is rattling.

All of our products come with a two-year warranty. Please file a warranty claim here.

 

My headphones sound different than traditional headphones.

You may notice your headphones sound a little different than traditional air-conduction headphones. This is normal. However, if you've noticed the sound quality has diminished over time, and you're still within two years since purchase, please file a warranty claim here.

 

My headphone mic is picking up too much ambient noise.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, please file a warranty claim here

 

 

My headphone mic isn’t picking up my voice.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, and you're within two years since purchase, please file a warranty claim here

 

 

My headphone mic is making my voice garbled.

A manual reset can help resolve some mic issues. To manually reset your headphones:

  1. Start with your headphones off.
  2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
  3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
  4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, and you're within two years since purchase, please file a warranty claim here

 

 

The headband on my headphones cracked.

AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. It does not cover abuse. If the headband on your headphones crack without the headphones having been abused, you can file a warranty claim here

 

 

The headband on my headphones is peeling.

AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim here

 

 

A button on my headphones fell off.

AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim here. We do not sell replacement parts.

Last update: 05-06-2020
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